Frequently Asked Questions

Am I eligible for free installation* this February?

We are constantly increasing our “Free Installation Zones”. Currently they are: Sydney, Brisbane, Melbourne, Perth, Gold Coast, Sunshine Coast, Canberra, Newcastle, Central Coast, Wollongong, Bowral, Southern Highlands, Ipswich, Toowoomba, Hervey Bay, Gympie, Bundaberg, and Geelong. If you are outside of these areas please use our affordable delivery option (or order for FREE Delivery if you spend over $300).

 

*Free hose reel installation is on brick wall only, additional cost for metal post. Available while stocks last.

What lengths do the hoses come in?

The hose lengths available are 10m, 20m, 25m and 30m.

What is the Kink Star Rating of the Hose?

10 Star

Does the Hose and Casing have UV protection?

Yes

Is the Hose braided?

Yes

Does the Hose come with all the fittings?

Yes, every hose comes with 2 hose fittings, 1 tap fitting and 1 Bonus Trigger Nozzle.

Are the Fittings Universal or will I be locked into your fittings?

Yes, the fittings are universal meaning you are not locked into our fittings, you can use any watering attachment from your local hardware store, and it will be compatible with our hose.

Can I use the Retractable Hose with a pressure cleaner?

Yes, the hose is compatible with all standard Pressure Cleaners, just plug and play.

Can I use the Retractable Hose with the plug in “Weed and Feed” fertilizers from the hardware store?

Yes, just plug and spray.

How far away from the tap can the Hose be installed?

The Hose comes with a 2-metre lead in hose that allows installation up to 1.7M away from the tap, however we can provide a hose extension that allows installation up to 10M away from the tap, the cost of the hose extension is an additional $39 including installation.

How long is the Warranty and what does it cover?

The Warranty is 2 years, and it covers everything except for the bonus Trigger Nozzle.

Do the Retractable Hoses provide the same water pressure as normal hoses?

No, water pressure will decrease when using a Retractable Hose, this is due to the reduction in diameter of the swivel piece contained within the unit. Ask our installers about ways to increase the water pressure.

How long before we can have installation?

We can usually have an installer at your home within 2 weeks of making a booking.

How long does the installation process take?

Installation of 1 Retractable hose usually takes about 10-15 minutes, including a free demonstration.

Will there be any rusting of screws?

No, we use stainless steel screws on the casing of the unit and also for installation.

What if I don’t have a brick wall?

No Brick wall, No problem, we can provide an optional mounting post, the mounting post can be driven into your garden bed or lawn, or can be bolted onto a concrete slab or structural timber.

What is the diameter of the Hose?

12mm

Can the Retractable Hose be easily removed from the wall or mounting post?

Yes.

Can I purchase an additional wall bracket so that I can use the retractable hose at a different location?

Yes, an additional bracket can be purchased for $39 including installation. (On original installation day).

Can the Retractable Hose be installed onto a rendered brick wall?

Yes.

Can the Retractable Hose be installed onto a Structural timber post?

Yes, as long as the timber post is a minimum of 100mm wide.

Can the Retractable Hose be installed onto an existing metal post?

Yes, as long as the metal post is a minimum of 100mm wide.

Can the Retractable hose be installed onto a Hebel wall?

No, you will need to purchase a mounting post.

Can the Retractable hose be mounted onto a cladded wall?

No, you will need to purchase amounting post.

Are there special offers if I purchase more than 1 Retractable Hose?

Yes, we always have special offers for customers who purchase more than 1 Retractable Hose, just ask our office staff or installation technicians about our current specials.

Can the installation technicians remove and dispose of our old hose or bracket?

Yes, we do have a removal and disposal service at a small cost.

What is the maximum pressure of the hose?

The burst pressure of the hose is 4000 KPA or 580 PSI, this is 8 times more than the average Australian home.

How do I pay for my Retractable Hose?

You can pay on installation day, the technician will have a mobile eftpos machine with him and will accept all cards including American Express, cash is also accepted. You can also pay online or by phoning 1300 384 165. Bank transfers are also accepted.

Can the Retractable Hose be locked to prevent theft?

Yes, the 10m, 20m and 25m can be locked with an optional Laminated Padlock at the cost of $19, The padlock comes with 2 keys. The 30M can be locked with a special screw which is provided at no cost (please mention to the Installation Technician if you would like this to be provided).

How do I know when to stop pulling out the hose at maximum length?

When you have pulled the hose out to its maximum length you will see a red mark, please do not pull the hose past the red mark as this will void your warranty.

If I move houses can the Retractable Hose be moved to the new house?

Yes, you can move it yourself or use our re-location service.